سياسة الاسترداد

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@minjuanrong.com. For returns from abroad, you are responsible for the return postage. Please note that returns will need to be sent to the following address: 

[Receiver:Minjuan Rong Address: Tahtakale mah.  Tahtakale cad. Santral center işmerkezi. B giriş no :7 içkapı no B251-252 Eminönü / fatih /İstanbul TURKEY Post Code: 34116

or

Receiver: Minjuan Rong Address: Room 1602, BuildingA,  Jinfuyuan Building, No. 800 ChouzhouNorth Road, Choucheng Street, Yiwu City, Zhejiang Province, CHINA Post Code: 322000]

 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@minjuanrong.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If a parcel gets lost , we will resend it. If one or two items are damaged, I will gladly refund or send along with your next order. Should the whole parcel be damaged, I will gladly resend.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Return
You have the right to cancel or return your order within 30 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

For returns from abroad, you are responsible for the return postage. Please return any unsuitable products by recorded delivery to the following address:

Receiver:Minjuan Rong Address: Tahtakale mah.  Tahtakale cad. Santral center işmerkezi. B giriş no :7 içkapı no B251-252 Eminönü / fatih /İstanbul TURKEY Post Code: 34116

or

Receiver: Minjuan Rong Address: Room 1602, BuildingA,  Jinfuyuan Building, No. 800 ChouzhouNorth Road, Choucheng Street, Yiwu City, Zhejiang Province, CHINA Post Code: 322000

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@minjuanrong.com.

This refund excludes the initial delivery charge.